Assistance for New Customers

Placing Your First Order Placing Your First Order 

Placing your order with Decal City is easy. There is no need to create an account first. You will have done that once you have placed your order online with us.
You will first want to find items to add to your shopping cart.

Finding Items 

You will first want to browse our site or search for items you would like to order. Keyword search boxes are located throughout our store. You will also find specific categories on the left side of the page. When you find an item that interests you, click on the title or name of the item to see more about that item. This is where you will find more information, such as decal sizes, color choices, and all sorts of other customizable options.

Adding items to your shopping cart

If you want to order an item from, click the " Add to Shopping Cart" button on the item's product detail page. Once you have added an item to your Shopping Cart, you can use the bottom navigation bar to proceed to checkout, or the "Continue Shopping" button to search or browse until you have all the items you want to order in your cart. You can view the contents of your Shopping Cart anytime by clicking on the "Cart Contents" link at the top of every page of our Store.

Proceed to checkout

Now is a good time to review all the items you've placed into your Shopping Cart. If you see something that you don't want to purchase right away, simply remove it by clicking the 'remove' checkbox, and click the "Update" button. This will remove that particular item from your Shopping Cart. You may also adjust quantities. When you're ready to place your order, click the "Proceed to checkout" button. You will be taken to the first page of the order process.

The following instructions outline each step of our ordering process. If at any time you encounter difficulty or receive an error message, please consult our troubleshooting tips.

Signing in 

Click the "Continue" button to indicate that you are a new customer. You will now fill out account information.

  • Your Name
    Enter the name you would like your account to be under. Your name will be used for billing and shipping. You can provide alternate shipping information later.
  • Your E-Mail Address
    Enter a valid e-mail address. Keep in mind that the e-mail address you provide will be used to send you important information about your order, such as order status. (Remember, we will never rent, share, or sell your personal information, including your e-mail address to any third party. We greatly value your privacy - and we despise spam!)
  • Enter your billing address
    Provide an address for your account. This will be used as the default shipping address and billing address. You will have a chance to provide an alternate shipping address in a minute.
  • Enter your Phone Number
    Please provide a valid phone number in the event we need to contact you regarding your order. If there are any problems, we can resolve them more quickly.
  • Subscribe to our Newsletter
    Here you will have a chance to subscribe to our Newsletter. This will be sent to the e-mail address you provided above. Again, your e-mail address will never be given to any third party.
  • Choose a password
    Choose a password for your account so that when you return to in the future, you won't have to type in your billing and shipping information. You will also be able to log in and check the status of your order - so make sure you write your password down so that you remember it the next time you visit us.

Now that you have filled out your information, click the "Continue" button to proceed. Congratulations! Your account as been created!

Shipping Address 

You now have the option of adding an additional shipping address to your Address Book, or you may continue with the address you provided.

Shipping Method

We ship via USPS Priority mail, which generally takes 2 business days. If your order qualifies for FREE shipping, this will be reflected in your order total on the Confirmation page. The shipping charge for your order will be displayed on the order summary page just before you submit your order.

Click the "Continue" button to proceed to the Payment Information page.

Do you have a promotional code?

If you have received a promotional code, you may enter it now. Otherwise, continue to the payment box. 
If you do have a code, enter the code and click the "Redeem" button. You will be told if the code was valid, and for how much the code was worth. You may now choose your payment method.

Method of Payment

Next, tell us how you would like to pay for your order. We accept Visa, Mastercard, Discover, or a check, money order, or cashier's check-in U.S. dollars. We also accept Paypal. If you're paying with a credit card, enter the number without dashes or spaces. If your paying with a check/money order, your order will not ship until payment is received.

Click the "Contiune" button to proceed to the Confirmation page.

Review and Submit Your Order

Check the accuracy of the information you've provided and made any necessary adjustments. When you are ready, click the "Confirm Order" button to submit your order. Once you have placed your order, we will send you a confirmation e-mail. We will send you another e-mail message at the time of shipment.

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