Problem with an Order you received

I received the wrong items, or there is a problem with my order.

Problem with an Order?

If something is wrong with an order you placed with, we certainly want to help you. Please read the information below for more on how to proceed.

Did you receive a damaged item? If the item is damaged, it most likely got damaged during shipping. Please submit a support ticket for further assistance.

Did you receive the wrong item or an item you didn't order? If this is the case, please submit a support ticket with as much information as possible, and we will get this taken care of.

Are you missing an item? Check the packing slip that was included with your shipment. If you are in fact missing an item, please submit a support ticket, along with with your order number, and the items you are missing, and we will correct the situation ASAP.

Wondering where your order is? If you have not yet received your order at all and think that you should have by now, visit the relevant order summary in Your Account. Here you will find your shipping status and even shipment tracking numbers when the carrier has made them available. Contact us if you would like us to look up your tracking information.

Need further assistance? Open a ticket, or visit our Knowledge Base.

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