Undeliverable Packages


Why would my package be deemed Undeliverable?

Undeliverable Packages

Occasionally packages are returned to us as undeliverable.

If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return after 4 weeks from the estimated delivery date, please Open a Ticket using the link on the left of this page.

Why Was My Package Undeliverable?

Our carriers may deem a package undeliverable for one of the following reasons:

Incorrect Address. If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please double-check your address carefully when placing orders in the future.

To remove an outdated or incorrect address from your account, click the "Address Book" link under the "My Account" link at the top of the page. Select the address you would like to change or remove. You can now modify, or delete this address from your Address Book.

Other Address Problems. If the order is being shipped to a prison, there may be delivery restrictions associated with the items or shippers. These restrictions are determined by the penitentiary and may vary.

In rare cases, it is also possible that the address label became illegible during the shipping and handling process.

Failed Delivery Attempts. Most of our carriers make three attempts to deliver a package. Packages that contain more than $400 of merchandise will always require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.

Refused by Recipient. If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.

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